Terms of Service
Last updated: November 2, 2026
These Terms of Service (“Terms”) govern your access to and use of Memova, including our website, applications, products, and services (collectively, the “Service”). The Service is provided by MEMOVA LLC (“Memova,” “we,” “us,” or “our”).
By accessing or using the Service, you agree to these Terms. If you do not agree, you may not use the Service.
1. The Service
Memova helps users capture, transcribe, organize, summarize, search, and understand information from conversations, notes, recordings, images, PDFs, documents, and other materials they choose to provide.
The Service may include features that allow you to:
- Record or transcribe conversations
- Upload photos, PDFs, documents, or other files
- Generate transcripts, summaries, structured notes, action items, drafts, and other content
- Ask questions based on your saved context
- Search, organize, edit, export, or delete your content
- Sync or back up content if those features are available and enabled
For Memova Watch, original recordings and voiceprint models remain on your device, and basic speech transcription is performed locally. Cloud AI features process text, including transcripts, notes, questions, and the context included in the feature you authorize, through Microsoft’s Azure OpenAI Service after you give permission. In cloud automatic mode, the completed transcript text already available from the day you enable the mode, and transcript text completed later that day, is uploaded automatically within the scope you authorize. While the mode remains enabled, this applies to each day’s transcript text; it does not backfill transcripts from earlier dates. In cloud manual mode, only the content you confirm for submission is processed. Creating an account, purchasing a subscription, or allowing microphone access does not by itself authorize this sharing.
For Meeting Note, cloud processing starts after you end the meeting recording and separately confirm processing. The confirmed text and notes are used to generate a meeting title, highlights, a summary, and a private HTML page. This process does not upload the original recording for cloud speech transcription. AI-generated meeting results remain subject to your review.
We may update, modify, suspend, or discontinue parts of the Service from time to time.
2. Eligibility
You must be at least 13 years old to use the Service. If you are under the age of majority in your jurisdiction, you may use the Service only with permission from a parent or legal guardian.
By using the Service, you represent that you have the legal capacity to enter into these Terms.
3. Your Account
You may need to create an account to use some features of the Service.
You are responsible for:
- Providing accurate account information
- Keeping your login credentials secure
- All activity that occurs under your account
- Promptly notifying us if you believe your account has been compromised
We may suspend or terminate your account if we believe you have violated these Terms or used the Service in a way that may harm us, other users, or third parties.
4. Your Content
“Your Content” means any audio, speech, recordings, transcripts, notes, prompts, questions, photos, PDFs, documents, files, text, metadata, or other materials that you record, upload, submit, store, or otherwise provide to the Service, as well as outputs generated for you based on that content.
You retain ownership of Your Content. These Terms do not transfer ownership of Your Content to Memova.
You grant Memova a limited license to process Your Content only as necessary to provide the Service and the features you choose to use. This includes generating transcripts, summaries, answers, drafts, structured notes, extracted information, and other requested outputs.
We do not use Your Content to train AI models, build advertising profiles, or improve Memova for other users.
This limited license does not replace the permission required before sharing Your Content with a third-party AI provider. Cloud processing remains limited to the content, purposes, and mode you authorize.
Cloud-stored transcripts, notes, and generated results are retained for your continuing use until you manually delete them, subject to the retention and deletion provisions in our Privacy Policy and the service availability limitations in Sections 13 and 14. When you delete this content, the deletion takes effect in Memova immediately and the content is not moved to a recycle bin. This does not mean that every backup or log copy is erased immediately; the handling of such copies is subject to our Privacy Policy and applicable requirements.
5. Your Responsibilities
You are responsible for Your Content and your use of the Service.
You represent and warrant that:
- You have the rights and permissions needed to record, upload, submit, process, store, and use Your Content
- Your use of the Service complies with applicable laws, regulations, contracts, professional obligations, and these Terms
- You will obtain any required consent before recording, transcribing, summarizing, or analyzing a conversation
- You will not upload or process content that you are not legally allowed to use
Laws about recording, transcription, consent, monitoring, privacy, and professional confidentiality vary by location and context. You are responsible for understanding and following the rules that apply to you.
6. Sensitive and Regulated Information
The Service may be used with information related to health, legal matters, finance, employment, education, personal relationships, or other sensitive topics.
Memova is not designed to replace professional judgment or advice. You should not rely solely on the Service for medical, legal, financial, employment, safety, or other high-impact decisions.
Health-related features are intended to help you review your own health, fitness, and wellbeing context. Health indicators, including heart rate variability (HRV), do not by themselves establish a particular emotion or a medical diagnosis. Any associated interpretation may be inaccurate. Permission to access health data on your device, or enabling a local health setting, does not by itself authorize sharing health data with a third-party AI provider.
If you use the Service in a professional, regulated, or sensitive context, you are responsible for ensuring that your use complies with applicable confidentiality, privacy, consent, retention, and recordkeeping obligations.
7. AI-Generated Outputs
The Service may use artificial intelligence to generate transcripts, summaries, answers, drafts, structured notes, extracted information, and other outputs.
AI-generated outputs may be incomplete, inaccurate, misleading, or unsuitable for your situation. You are responsible for reviewing and verifying outputs before relying on them or sharing them with others.
You should not treat AI-generated outputs as professional medical, legal, financial, tax, accounting, employment, or other specialized advice.
8. Acceptable Use
You agree not to use the Service to:
- Violate any law, regulation, court order, contract, or third-party right
- Record, transcribe, monitor, or analyze people without required notice or consent
- Upload or process content you do not have the right to use
- Infringe intellectual property, privacy, publicity, confidentiality, or other rights
- Generate or distribute unlawful, harmful, deceptive, abusive, harassing, defamatory, or discriminatory content
- Impersonate another person or misrepresent your identity or affiliation
- Attempt to gain unauthorized access to the Service or related systems
- Interfere with, disrupt, overload, or compromise the Service
- Reverse engineer, scrape, copy, or extract data from the Service except as permitted by law
- Use the Service to develop competing products or services
- Circumvent usage limits, security measures, or access controls
We may investigate and take appropriate action if we believe the Service is being misused.
9. Privacy
Our Privacy Policy explains how we collect, use, process, and protect information in connection with the Service. By using the Service, you acknowledge our Privacy Policy. Accepting these Terms or acknowledging the Privacy Policy does not by itself constitute permission to share personal information with a third-party AI service. We explain the data, recipient, and purpose and obtain your permission before that sharing.
You can contact us about privacy matters at [email protected].
10. Subscriptions, Payments, and Billing
Some features of the Service may require payment or a subscription.
If you purchase a paid plan, you agree to provide accurate billing information and authorize us or our payment provider to charge applicable fees, taxes, and renewal charges.
Unless otherwise stated:
- Subscription fees are billed in advance
- Subscriptions automatically renew until canceled
- You may cancel future renewals through the available account or billing settings
- Fees are non-refundable except as required by law or expressly stated by us
We may change prices or plan features from time to time. If required, we will provide notice before changes take effect.
11. Third-Party Services
The Service may include or rely on third-party services, such as cloud infrastructure, payment processors, authentication providers, transcription providers, AI processing providers, analytics, or customer support tools.
Microsoft provides the Azure OpenAI Service used for Memova Watch’s cloud AI text processing. Your authorized transcripts, notes, questions, and relevant context may be processed by that service to provide the features you request. Details of data sharing and protection are described in our Privacy Policy.
Your use of third-party services may be subject to their own terms and policies. We are not responsible for third-party services that we do not control.
Using a service provider does not expand the content or purposes you have authorized or remove Memova’s responsibilities under its Privacy Policy and applicable law.
12. Intellectual Property
Memova and its licensors own all rights, title, and interest in and to the Service, including software, design, interfaces, trademarks, logos, and other materials, excluding Your Content.
You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works based on the Service except as expressly permitted by these Terms or applicable law.
We welcome feedback, suggestions, and ideas. If you provide feedback, you grant us the right to use it without restriction or compensation, provided we do not disclose Your Content in doing so.
13. Service Availability
We aim to provide a reliable Service, but we do not guarantee that the Service will be uninterrupted, error-free, secure, or available at all times.
The Service may be unavailable due to maintenance, updates, technical issues, security events, third-party failures, or circumstances beyond our control.
14. Disclaimers
The Service is provided “as is” and “as available.”
To the fullest extent permitted by law, Memova disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and reliability.
We do not warrant that:
- The Service will meet your requirements
- The Service will be uninterrupted, secure, or error-free
- Transcripts, summaries, answers, or other outputs will be accurate, complete, or reliable
- Any content will be preserved, recoverable, or free from loss
15. Limitation of Liability
To the fullest extent permitted by law, MEMOVA LLC and its officers, directors, employees, contractors, agents, affiliates, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunities.
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to these Terms or the Service will not exceed the greater of:
- The amount you paid to Memova for the Service in the 12 months before the claim arose; or
- USD $100
Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
16. Indemnification
You agree to indemnify, defend, and hold harmless MEMOVA LLC and its officers, directors, employees, contractors, agents, affiliates, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
- Your Content
- Your use or misuse of the Service
- Your violation of these Terms
- Your violation of applicable laws or third-party rights
- Your recording, transcription, analysis, sharing, or use of conversations or files
17. Termination
You may stop using the Service at any time.
We may suspend or terminate your access to the Service if we believe you have violated these Terms, created risk or legal exposure for us, or used the Service in a way that may harm us, other users, or third parties.
Upon termination, your right to use the Service will end. Sections that by their nature should survive termination will survive, including ownership, disclaimers, limitation of liability, indemnification, and dispute provisions.
18. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and provide additional notice where required.
Your continued use of the Service after updated Terms become effective means you accept the updated Terms.
19. Regional Consumer Terms
Nothing in these Terms limits rights or remedies that cannot be waived under applicable consumer protection, privacy, or data protection law.
If you are a consumer in the United States, applicable federal and state consumer laws may provide additional rights. If you are a consumer in Canada, applicable federal or provincial consumer and privacy laws may provide additional rights. If these Terms conflict with a mandatory protection that applies to you, the mandatory protection controls to the extent of the conflict.
Cancellation, renewal, refund, warranty, and liability terms remain subject to any non-waivable requirements that apply where you live.
20. Governing Law and Disputes
Except where mandatory consumer law requires otherwise, these Terms and any dispute arising out of or relating to them or the Service are governed by applicable United States federal law and the laws of the U.S. state in which MEMOVA LLC maintains its principal place of business, without regard to conflict-of-laws rules.
Before filing a formal claim, you and Memova agree to make a reasonable good-faith effort to resolve the dispute informally. A notice to Memova should be sent to [email protected] and should describe the issue and the requested resolution. If the dispute is not resolved within 30 days after a complete notice is received, either party may pursue available remedies in a court of competent jurisdiction, subject to any mandatory law that applies.
Nothing in this section prevents either party from seeking urgent injunctive relief or filing a claim in small claims court where eligible. Nothing in these Terms deprives a consumer of the protection of mandatory laws or courts available in the consumer’s place of residence.
21. Contact Us
If you have questions about these Terms, please contact us at:
MEMOVA LLC